The Trinity Forum
2024
Agenda
Driving Innovation to Remain Relevant Within an
Evolving Consumer Landscape
09:00
Opening and welcome remarks by Organisers
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
Dermot Davitt, President & Editorial Director, The Moodie Davitt Report
Stefano Baronci, Director General, ACI Asia-Pacific & Middle East
Justin Erbacci, Director General, ACI World
09:30
Welcome & Keynote
Nguyen Duc Hung, Deputy General Director of Airports Corporation of Vietnam
Representative of the Leadership, The Ministry of Transport
Representative of the Leadership, The Civil Aviation Authority of Vietnam
Representative of the Leadership, The Commission for the Management of State Capital at Enterprises (CMSC)
Representative of the Leadership, The Infrastructure Department - CMSC
Johnathan Hanh Nguyen, Chairman, Imex Pan Pacific Group (IPPG)
10:15
Pioneering the Future of Elevated Airport Experiences
Thabet Musleh, Chief Retail and Hospitality Officer, Qatar Airways
10:45
Networking Coffee Break & Exhibition hosted by
11:15
How Greenfield Airports Will Reshape The Future of The Airport Consumer Experience
Prashant Gaurav Gupta, Chief Commercial Officer, Yamuna International Airport Private Limited (Noida International Airport)
Rahul Sahni, Head Commercial - Non Aero, Navi Mumbai International Airport
Truong Trung Thanh, Deputy Director, Long Thanh ORAT Department, Long Thanh International Airport, Airports Corporation of Vietnam (ACV)
Glyn Williams, General Manager Retail, Western Sydney International Airport
11:55
Creating Greater Synergies Between Commercial Activities in Airport Groups organised by ACI
Sammy Patel, Vice President of Commercial, Vantage Airport Group
Svetlana Simeonova, Head of Commercial, Fraport Twin Star Airport Management AD & Vice-chair, ANARA
12:25
Vision 2034: How Will Travel Retail Evolve Over The Next Decade
Jesús Abia, Managing Director, L’Oréal Travel Retail Asia Pacific
Mignon Buckingham, Chief Executive Officer, Airport Dimensions
Jaya Singh, Managing Director, Mondelēz World Travel Retail
Sandra Tassilly, Commercial Director APAC, MENA and India, Diageo Global Travel
13:15
Networking Lunch & Exhibition hosted by
14:30
Charting the Evolving China Travel Retail Market
Michelle Sun, Assistant General Manager, China Duty Free Group
14:50
Transformation of Riyadh Airport’s Commercial Experience
Abdulaziz Al-Asaker, Chief Commercial Officer, Riyadh Airports Company
Hugo Vanderschaegh, Director, Altavia Travel Retail
15:15
In Conversation with the World’s Leading Travel Retail and Food & Beverage Player
Xavier Rossinyol, Chief Executive Officer, Avolta
15:40
Networking Coffee Break & Exhibition hosted by
16:15
The Human Touch: Nurturing a Service Culture
Jaquie Scammell, Founder and Chief Executive Director, ServiceQ
16:35
Case Studies in Adapting to New Consumer Mindsets
Fraser Brown, Retail Director, Heathrow Airport
Robert Hassard, Head of Growth, CAVU Experiences
Hani Ezra Hussin, Senior General Manager Commercial Services, Malaysia Airports Holdings Berhad
17:20
Day 1 Closing Remarks
18:30
Transport to Opening Cocktail
18:30
Opening Cocktail at Rooftop Garden, Rex Hotel
Hosted by
Served by
09:00
Day 2 Opening
09:05
Walking the Walk on Consumer Centricity
Paul Griffiths, Chief Executive Officer , Dubai Airports
09:30
Taking Customer Service to New Heights
Aude Ferrand, Chief Executive Officer, TAV Operation Services & Chief Commercial Officer, TAV Airports Holding
09:50
10:50
Networking Coffee Break & Exhibition hosted by
11:20
How to Keep Pace with or Supersede Passenger Traffic Growth
Ramesh Cidambi, Managing Director, Dubai Duty Free
Patrick Coveney, Chief Executive Officer, SSP Group
11:50
Finding the Sweet Spots Across All Consumer Demographics
Dag Rasmussen, Chairman and Chief Executive Officer, Lagardère Travel Retail
12:20
Future Proofing the Travel Retail Opportunity
Simon Black, Executive Managing Director, Newmark
Ashish Sagar, Revenue Growth Director Global Travel Retail, Suntory Global Spirits
Marcus Spahn, General Manager Commercial (Non-Aero), MATARAT Holding
13:00
Networking Lunch & Exhibition hosted by
14:15
Exploring Partnership Opportunities in Vietnam
Errol McGlothan, President, EMEA & APAC, Airport Dimensions
Nguyen Van Hung Cuong, Chief Executive Officer, Southern Airports Services (SASCO) - a subsidiary of Airports Corporation of Vietnam (ACV)
14:20
Vietnam’s Great Aviation, Tourism and Travel Retail Story Take Shape
Le Dai Duong, Manager of Planning & Investment Department, Southern Airports Services (SASCO) – a subsidiary of Airports Corporation of Vietnam (ACV)
Nguyen Thi Kim Ngan, Deputy Director, Noi Bai International Airport, Airports Corporation of Vietnam (ACV)
Phillip Nguyen, Chief Executive Officer, IPP Travel Retail
15:15
Networking Coffee Break & Exhibition hosted by
15:45
Reinventing the Airport Experience – Evolving Consumer Behaviour and Expectations
Varun Kapur, Executive Director, Travel Food Services
Nicola Wells, Global Head of Category Development, Nestlé International Travel Retail
16:15
How the Creation of a Concessions Masterplan is Driving a Major Commercial and Space Optimisation Programme at Denver International Airport
Pamela Dechant, Senior Vice President of Concessions, Denver International Airport
Susan Gray, Managing Partner, Concession Planning International
16:45
Special Announcement
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
17:00
Reflections & Conference Close
18:30
Reception and Gala Dinner at 3/F Gem Center
Hosted by
Participating Companies 2025 as at 25 June 2025 [By alphabetical order]
- 2.0 & Partners
- ACI Asia-Pacific & Middle East
- ACI World
- ADB Safegate
- adidas AG – Emerging Markets / South-East Asia
- Advanced Inhalation Rituals
- Africa Travel Retail
- Al Madinah Heritage Company
- Almusbah
- Airport Authority Hong Kong
- Airport Dimensions
- Airports Corporation of Vietnam (ACV)
- Airport of Thailand (AOT)
- Altavia Travel Retail
- ARI
- Athens International Airport
- Avolta
- B&S
- Bacardi Travel Retail
- Bangalore International Airport Ltd
- Bahrain Airport Company
- Beijing Capital Airport Food Management Co., Ltd (BAFM)
- Beijing Daxing International Airport
- Biosota Organics Pty Ltd
- Cairn Consulting
- CapsuleTransit
- CAVU
- Chanel
- Changi Airport Group
- China Duty Free Group
- Civil Aviation Authority of Mongolia
- Collinson
- Concession Planning International Australia Pty Ltd
- Coty
- Denver International Airport
- Diageo Global Travel
- Dubai Airports
- Dubai Duty Free
- Duty Free Global Ltd
- Edrington
- Essential Communications
- Estée Lauder Travel Retailing Inc.
- eurotrade Flughafen Muenchen Handels-GmbH
- EVERRICH Duty Free
- Federal Airports Authority of Nigeria
- Ferrero
- Fiji Airports
- Flemingo Dutyfree Shop Pvt Ltd
- Flughafen Zürich AG
- Focus Network Agencies (S) Pte. Ltd.
- Fraport Bulgaria
- Fresh
- Gaming Point
- Gebr. Heinemann
- Global Drinks Ltd
- Global Exchange Group
- GMAX Travel Retail LTD
- GMR Megawide Cebu Airport Corporation
- Go Travel
- Graymatter Software Services Pvt ltd
- Guam International Airport Authority
- HARIBO
- Heathrow Airport
- Heinemann Asia Pacific Pte Ltd
- Horizon Consumer Science
- Hospitio Consulting & Services
- Houston Airport System
- iClick Interactive
- iCoupon
- Imex Pan Pacific Group (IPPG)
- International Airport Advertising Corporation (IAAC)
- Interparfums
- IPP Travel Retail
- Ivaras Retail
- Jalux Taseco Duty Free Company Limited
- Japan Airport Consultants, Inc.
- JCDecaux
- Jeddah Airports Company – JedCo
- JT International
- Kansai Airports
- Key Opinion Leader (KOL) Agency
- King Power Group HK
- King Power Thailand
- King Power Traveler
- King Salman International Airport Development Company
- Kounter (part of The Bluedog Group)
- Kreol Group
- Lagardère AWPL
- Lagardère Travel Retail
- Laurent Perrier
- LeJeune and Associates LLC
- L’Oreal Travel Retail Asia Pacific
- Loacker
- London City Airport
- London Gatwick Airport
- Long Thanh International Airport
- Lotte Duty Free
- MAG
- Malaysia Airports
- MATARAT Holding
- MERA Global
- Ministry of Transportation and Communications (MOTC)
- Mondelēz World Travel Retail
- NACO Netherlands Airport Consultants
- Narita International Airport Corporation
- Navi Mumbai Int Airport- Adani Group
- Nestlé International Travel Retail
- Newmark
- Noble Panacea
- Noida International Airport
- Noi Bai International Airport
- OAG
- One Red Kite Ltd
- Ontario International Airport Authority
- Optimas Management Group Ltd.
- Paccaya Resources Ltd.
- Penta
- Plaza Premium Group
- PT Angkasa Pura Indonesia
- PT Bogajaya Megah Abadi
- PT&M
- Qatar Airways
- Qatar Duty Free
- QINRIVE ASIA
- Quality Production Consulting Joint Stock Company
- Riyadh Airport Company
- Saigon Baigur
- Saigontourist Group
- Select Service Partner
- Select Service Partner Asia Pacific Limited
- ServiceQ
- Sky Connect
- SMP Concessions LLC
- Southern Airports Services (SASCO) – a subsidiary of ACV
- Suntory Global Spirits
- Taoyuan International Airport Corporation Ltd.
- TAV Operation Services
- Tax Free World Association
- The Hershey Company
- The Moodie Davitt Report
- Tour Gourmet United
- Travel Food Services
- Travelex
- Unison Consulting, Inc.
- Urgent Care Eleven
- utu
- Vantage Group
- WEPURPLE
- Western Sydney Airport
- WHSmith Travel
- Yunnan Airinvestment (Combodia) Airport Management Co., LTD
